Prohibited items

What items are prohibited for shipping?

Sendparcel must refuse to transport prohibited goods without exception, regardless of their value, business potential or customer.

The following items (or any item similar in description or content) are strictly prohibited from shipment and must not be sent through Sendparcel services.

Prohibited shipments are items, goods, materials the carriage of which (import, export, transport) is prohibited by the law (including alcohol and tobacco) of at least one of the States whose territory is being transported; as well as items of high value and items that cannot be repaired, reconstructed and / or replaced by equivalent damage; items designated as prohibited by the International Civil Aviation Organization (ICAO) regulatory enactments.

Important: If you are shipping items mentioned in the list of prohibited items, you take full responsibility of paying a fine of 120 EUR.

List of prohibited items:

• aerosols;
• activated and non-activated bank cards;
• all items the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory);
• antiques and works of art;
• counterfeit goods infringing intellectual property rights (IPR);
• banderols / tax stickers;
• biological agents, substances and infectious agents;
• commemorative coins or medals, high value collectibles, including (but not limited to) comics or books (first editions), trading cards, stamps, memorabilia;
• counterfeit currency;
• drugs and other illicit goods (including medicinal cannabis, mushrooms);
• dry ice;
• engines, generators and gearboxes or other automotive parts containing fuel/oil;
• explosives and fireworks;
• fire extinguishers;
• firearms, their parts and other military ammunition and imitations thereof, as well as toy firearms and TASER devices;
• all food products (including dried mushrooms);
• other perishable goods;
• gas tanks, compressed gas;
• hazardous waste, including used hypodermic needles, syringes and other medical, organic and industrial waste;
• hazardous and flammable substances (according to IATA requirements);
• human organs, embryos and remains, including ash;
• hunting (animal) trophies, animal parts such as skin, bones, horns, fur, animal remains or Animal-by-Products not intended for human consumption;
• items containing pornographic and other offensive content;
• jewellery and watches (except bijouterie);
• live animals (including mammals, reptiles, fish, birds, amphibians, insects, invertebrates, their organs, embryos and carcasses);
• magnets and other objects containing ferromagnetic materials;
• money (cash, bank and currency notes, coins) money equivalents, credit and prepaid cards, bank checks, blank checks, stocks, bonds, bills of exchange, gift cards, event tickets, lottery tickets, activated SIM cards for mobile telephones;
• oil;
• precious metals, loose precious and semi-precious stones;
• prescribed and non-prescribed medication when shipped outside the European Union (if shipped within the European Union - contact separately);
• empty medication packages, labels and package (information) leaflets;
• psychotropic drugs;
• seat belts;
• self-inflating life jackets;
• single (not fitted) airbags;
• single batteries;
• tobacco, its products, nicotine pouches, electronic cigarettes (including disposable) and tobacco heating systems;
• undeclared, excise duty shipments or goods that require regulatory approval and customs clearance;
• unknown;
• unpackaged or unsafely packed items;
• wet ice (frozen water) and other items that are wet, dripping, or emitting any smell.

Furthermore, the following list of items should only be sent with the additional terms listed below. If in doubt, contact us directly by email at info@sendparcel.com, phone +370 700 35000 or through Live chat on our website.

PROHIBITED ITEMS WITH ADDITIONAL TERMS	ADDITIONAL TERMS REQUIRED TO SHIP THE ITEMS
Airbags	Only build-in / fitted airbags can be shipped with all carriers, except LP EXPRESS
Alcoholic beverages	Should contact each time individually
Asbestos and its products	Should contact each time individually
Batteries	Batteries can only be shipped embedded in an electronic device. Small electronic devices (mobile phones, cameras, etc.) can only be shipped in their original packaging and only 2 pcs. per shipment. Laptops can only be shipped in their original packaging and only 1 pc. per shipment. When shipping lithium batteries you must indicated this clearly in the description of the parcel's content. However there are exceptions, when shipping to certain countries. Should contact each time individually. It is forbidden to shipping batteries and devices with batteries through the LP EXPRESS carrier.
Car batteries	Should contact each time individually by providing MSDS documents
Chemicals, solvents, paints, glue / adhesives, ink and gels	Should contact each time individually by providing MSDS documents
Electric scooters	Prohibited to ship with TNT carrier. Should contact each time individually, if shipping these type of products with other carriers
Engines, generators and gearboxes or other automotive parts that contain fuel/oil	Only fully cleaned parts of fuel/oil or other flammable liquids may be shipped
Excise goods and other goods requiring transport license	Authorisation by exporter is required
Highly valuable, unique items (postage stamps and stamps)	Should contact each time individually by providing the declaration of the experts
Industrial hemp and its products	Prohibited to ship with DHL and TNT carriers. Should contact each time individually, if shipping these type of products with other carriers
Medical masks	Should contact each time individually
Passports	Prohibited to ship only with TNT carrier
Perfume	Should contact each time individually
Plants and seeds	Prohibited to ship with Itella and GLS carriers. Should contact each time individually, if shipping these type of products with other carriers
Prescribed and non-prescribed medication	Should contact each time individually if shipped within the European Union.
Supplements	Should contact each time individually

We'd like to draw your attention to the fact that when sending shipments to / from European Union, it is necessary to check with the local customs office about the restrictions taking place in a country you're shipping to.

It is the shipper's responsibility to ensure that the items shipped comply with government regulations and laws applicable in all countries to which the shipment travels.

An order for delivery of a shipment containing the above items may be canceled without notice, detained by the Customs and destroyed, and any attempt to conceal dangerous and / or harmful materials or illegal goods may result in the client being prosecuted or imprisoned and may result in substantial fines. The Customer agrees to indemnify the courier companies and Sendparcel.com for any damage, costs and fees that they may incur as a result of the discovery of unauthorized items and the violation of laws or regulations regarding their shipment. Sendparcel and courier companies will not be responsible for or accept any claims for compensation in the event of delay, detention, loss or damage to a prohibited item. Therefore, if you are unsure if the item you are shipping is not on the list of prohibited items and you’d like to get more information, please contact Customer Support Specialists by email at info@sendparcel.com, phone +370 700 35000 or through Live chat on our website before ordering a delivery service. 

Which items will not be compensated and why?

Documents and other items listed below are not covered by any insurance (standard or additional) in the event of loss or damage to the item, as the value of these items is difficult to determine or prove. If you ship these items, we recommend that you get an insurance yourself. If you’re shipping these items, it is at your own risk:

• antiques;
• birth certificates;
• car registration numbers and technical passport;
• ceramic products;
• commemorative coins or medals, high value collectibles, including (but not limited to) comics or books (first editions), trading cards, stamps, memorabilia;
• data contained in memory drive / storage - memory cards, films, tapes, discs or any other goods containing data or images;
• documents;
• driving license;
• electrical devices and smart devices - phones, watches, computers, tablets, screens;
• glass and glass products;
• hunting (animal) trophies, animal parts such as skin, bones, horns, fur, animal remains or Animal-by-Products not intended for human consumption;
• jewelry;
• music instruments;
• passports;
• personal identification documents;
• plants;
• porcelain;
• precious metals, loose precious and semi-precious stones;
• SIM cards;
• unprotected furniture;
• unprotected household appliances;
• visa;
• works of art.

Sendparcel does not provide guaranteed delivery services, so if the shipment does not reach the recipient by the desired delivery time - the losses incurred are not compensated.

Missing or damaged items shall be compensated by the carrier only upon the submission of proof of purchase containing the value of the consignment’s content. Only securely packaged items are compensated if the packaging of the parcel has been damaged externally. Fragile items require extremely secure packaging, so compensation will not apply in the event of damage to the content of the consignment due to improper packaging. Tips on how to pack your parcel can be found on Parcel packaging page.

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order

Unacceptable content description	Acceptable content description
Car part	BMW left side-view mirror
Gift	Baby playtime gym mat
eBay	Mobile phone in its original packaging
Sample / Example	Kitchen cupboard handle sample
Personal items	2 pairs of shoes, jumper and a coat

Please note that Sendparcel does not refuse to ship such items if they are not on the Prohibited Items List - just a more detailed description is required (what exactly is a personal item, what gift, what item from ebay.com will be sent, etc.).

Last update: 26 November 2024, 08:55